Get In Touch
+86 18082120697
carolmong3@gmail.com
No. 19, Lane 38, Caoli Road, Fengjing Town, Jinshan District 201502,
Shanghai China
Frequently Asked Question!
Standard lead time is 7-10 business days after order confirmation, depending on the equipment model and quantity. We offer expedited shipping options (air freight) for urgent needs, which can reduce delivery time to 5-7 business days. Shipping costs and timelines will be confirmed before invoicing.
Yes. We offer comprehensive technical support via email and video call. A full catalog of spare parts is available for all our equipment, and we can ship globally. We also provide detailed maintenance guides and video tutorials to minimize downtime.
Absolutely. We can customize voltage (e.g., 110V, 220V) to match local standards. For space-constrained environments like small cafes or training rooms, we offer modular or compact design adjustments where possible. Please discuss your needs with our sales team for a tailored solution.
We provide a standard 1-year warranty on all equipment, covering manufacturing defects. For international clients, we offer remote troubleshooting support and can dispatch technicians for major issues in key regions. Warranty claims include replacement part shipments.
Yes. Our equipment is designed for durability in high-volume commercial settings, yet user-friendly for training purposes. Many coffee schools and roasting workshops use our machines for their consistency, ease of operation, and training-friendly features like programmable settings.
Yes. We provide tiered wholesale pricing for qualified dealers, roasters, or clients operating multiple locations. Discounts scale with order volume. Contact our sales team for a customized quote and discuss potential partnership benefits.
